Tracking order

Thank you for shopping with BrassLead! We are committed to providing a transparent and worry-free shopping experience. Once your order is shipped, you can easily track its journey to your doorstep.

How to Track Your Order

  1. Locate Your Tracking Information: After your order is processed and shipped, you will receive a shipping confirmation email sent to the email address provided during checkout. This email will contain your unique tracking number and the name of the carrier (e.g., USPS, FedEx, DHL).
  2. Use the Tracking Number: You can use this tracking number to get real-time updates on your package's location and estimated delivery date.

Please note: It may take 24-48 hours for the tracking information to become active in the carrier's system after you receive the shipping confirmation.

Tracking Your Package

You have two primary options to track your shipment:

1. Track Directly with the Carrier

Visit the official website of the shipping carrier mentioned in your confirmation email (e.g., USPS.com, FedEx.com). Enter your tracking number in their tracking tool for the most direct and detailed updates.

2. Use a Universal Tracking Service

For added convenience, especially for international shipments or if you are unsure of the carrier, we recommend using a reliable third-party tracking aggregator. These services can track packages from hundreds of carriers worldwide using just your tracking number.

We suggest using 17Track.

  • How to use 17Track: Simply visit their website, paste or type your tracking number into the search bar on the homepage, and click "Track". The site will automatically identify the carrier and display the complete shipment history and current status in a clear timeline.
  • It supports multiple languages and offers mobile apps for tracking on the go.

Need Further Assistance?

If your tracking information has not updated for an extended period (beyond 3-5 business days), shows an unexpected status, or if your package is marked as delivered but you have not received it, please contact our support team. We are here to help investigate the issue for you.

Please email us at: [email protected]. Include your order number and tracking number in your inquiry for the fastest service.

We appreciate your trust in BrassLead for your stationery needs!

@2026
BrassLead