Faq
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
We process orders within 1-2 business days. Standard shipping typically takes 5-7 business days within the continental US. Delivery times for international orders vary by destination. You will receive a tracking number via email once your order ships.
What are your shipping costs?
We offer free standard shipping on all orders over $50 within the United States. For orders under $50, a flat rate of $4.99 applies. International shipping costs are calculated at checkout based on your location and order weight.
Can I modify or cancel my order?
We strive to process orders quickly. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We can only make changes if your order has not yet entered the packing process.
Products & Inventory
Are your planners dated or undated?
We offer both! Product listings clearly specify whether a planner or notebook is dated for a specific year or is undated for flexible use. Please check the product description and specifications before purchasing.
What is the paper quality like in your notebooks and sticky notes?
We are committed to quality. Our notebooks and planners feature thick, bleed-resistant paper suitable for most pens. Our sticky notes use a reliable, repositionable adhesive and quality paper that won't tear easily.
Do you sell refills for your staplers?
Yes, we sell standard-sized staple refills compatible with our staplers. They are listed under the "Staplers" category or as a related item on the stapler product page.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for items in new, unused, and resalable condition with original packaging. Return shipping is the customer's responsibility. Refunds are issued to the original payment method once the return is received and inspected.
What if I receive a damaged or incorrect item?
Please accept our apologies. Contact our support team at [email protected] within 7 days of delivery, include your order number and photos of the product/package, and we will promptly arrange a replacement or refund.
How long does a refund take to process?
After we receive and inspect your return, we will notify you of the approval. Refunds typically appear on your original payment method within 5-10 business days after approval, depending on your bank or card issuer.
Contact & Support
How can I get help with my order or a product?
Our dedicated customer support team is here to assist you. For the fastest service, please email us at [email protected]. Please include your order number (if applicable) and a detailed description of your inquiry. We aim to respond within 24 hours on business days.
Do you offer bulk or corporate discounts?
Yes, we offer special pricing for bulk orders and corporate clients looking to supply their teams with quality stationery. Please contact us at [email protected] with "Bulk Inquiry" in the subject line to discuss your needs.